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Terms & Conditions

Effective September 2018

1 Introduction

1.1 When You rent a Vehicle from Us the contract (Rental Contract) You have with Us consists of two separate documents.  They are:

(a) the agreement (Rental Agreement) You have signed to rent the Vehicle from Us; and

(b) these Rental Terms and Conditions (Terms and Conditions).

1.2 The date of the Rental Contract is the date shown in the Rental Agreement.

1.3 The Terms and Conditions apply to You and any Authorised Driver and to anyone who provides Us with a cash payment, credit or debit card authority in relation to the rental or has a trading account with Us.

2. Who can drive the Vehicle?

2.1 Only You or an Authorised Driver can drive the Vehicle. 

2.2 It is a Major Breach of the Rental Contract if You or an Authorised Driver let anyone who is unauthorised drive the Vehicle.  If there is a Major Breach of the Rental Contract there is no cover for You, the Authorised Driver or the unauthorised driver for any Damage, theft of the Vehicle or Third Party Loss.

2.3 We set a minimum and maximum age limits for those renting Our Vehicles.  You and any Authorised Driver must be no less than 25 years of age and have no less than 12 months driving experience, unless We have agreed to a variation of those restrictions before the Start of the Rental and it is shown in the Rental Agreement.

2.4 You and any Authorised Driver must also have a valid licence to drive the class of Vehicle which is issued in an Australian state or territory or an international licence (with an official translation into English if it is not issued in English) appropriate for the class of the Vehicle and not subject to any restriction or condition.  Learner drivers and provisional and probationary licence holders are not acceptable and must not drive the Vehicle.

2.5 The Vehicle must not be driven if Your licence or the licence of any Authorised Driver has been cancelled or suspended within 2 years of the date of the Rental Agreement.

3 Prohibited use

3.1 The Vehicle must not be driven by You or any Authorised Driver:

(a)  if You or any Authorised Driver is intoxicated or under the influence of drugs or alcohol or has a blood alcohol content or level of drugs present in any blood, urine or oral fluid sample that exceeds the limit set by law;

(b) recklessly or dangerously; or

(c) whilst the Vehicle is damaged or unsafe.

3.2 You and any Authorised Driver must not:

(a) fail or refuse to undergo any breath, blood, urine or oral fluid test or drug impairment assessment; or

(b) use the Vehicle:

(i) for any illegal purpose;

(ii) to move dangerous, hazardous, inflammable goods or substances that pollute or contaminate, in quantities above that used for domestic purposes; 

(iii) to propel or tow another vehicle;

(iv) in connection with the motor trade for experiments, tests, trials or demonstration purposes; or

(v) in an unsafe or un-roadworthy condition.

3.3 You and any Authorised Driver must not:

(a) damage the Vehicle deliberately or recklessly or allow anyone else to do so;

(b) modify the Vehicle in any way;

(c) sell, rent, lease or dispose of the Vehicle; or

(d) register or claim to be entitled to register any interest in the Vehicle under the Personal Property Securities Act 2009.

3.4 You and any Authorised Driver must not use the Vehicle to carry:

(a) passengers for hire, fare or reward or for rideshare purposes; or

(b) more than the number of passengers for which the Vehicle is licensed.

3.5 You and any Authorised Driver must not:

(a) use the Vehicle to transport any pets or animals except assistance animals; or

(b) smoke in the Vehicle and You must prevent any passenger from doing so.

Additional cleaning and deodorising costs must be paid if there is a breach of this clause.

4 Where the Vehicle can and cannot be used

4.1 The Vehicle must never be driven:

(a) on an Unsealed Road;

(b) Off road; or

(c) above the snow line between 1 May and 31 October.

4.2 The Vehicle must not be driven or used in any area that is prohibited by Us.  Prohibited areas include:

(a) roads that are prone to flooding or are flooded;

(b) beaches, streams, rivers, creeks, dams and floodwaters;

(c) any road where the police or an authority has issued a warning;

(d) any road that is closed; and

(e) any road where it would be unsafe to drive the Vehicle.

4.3 The Vehicle must never be driven or used:

(a) into or out of the Northern Territory, Western Australia, Weipa (Queensland) or Tasmania;

(b) in the Northern Territory, outside any town or city limits between sunset and sunrise;

(c) in any other remote area as specified in Your Rental Agreement between sunset and sunrise; or

(d) onto any island that is off mainland Australia,

unless We have given Our prior written permission prior to the Start of the Rental and it is noted on the Rental Agreement.

5 Your obligations

5.1 At the Start of the Rental and before You leave the Rental Location You must inspect the Vehicle to make sure that any pre-existing damage is noted and shown in the Vehicle Details and Conditions Report. You should report any differences immediately to the staff at the pick-up location. You should also make sure You have any equipment You have requested. If You have any queries, You should return to the rental counter.

5.2 At the End of the Rental You must:

(a) return the Vehicle in the same condition it was in at the Start of Rental, fair wear and tear excepted;

(b) pay the balance Rental Charges, including any adjustment for extra kilometres;

(c) pay the Damage Recovery Fee if there is Damage or Third Party Loss as a result of an Accident or the Vehicle is stolen;

(d) pay any costs We incur, including extra cleaning costs under clause 3.5, in reinstating the Vehicle to the same condition it was in at the Start of Rental, fair wear and tear excepted;

(e) pay for all Damage arising from a Major Breach of the Rental Contract;

(f) pay for all Overhead Damage;

(g) pay for all Underbody Damage; and

(h) pay for any Damage caused by the immersion of the Vehicle in water.

5.3 You and any Authorised Driver must pay all tolls, speeding and traffic fines and infringements as well as any fines or charges imposed for parking or using the Vehicle or release of the Vehicle if it has been seized by a regulatory authority.

5.4 If We pay for any fines or infringements incurred by You during the Rental Period We will charge You an Administrative Fee for all such payments as well as charging You for the toll, fine or infringement.

5.5 You must comply with all mandatory seat belt laws and fines may be imposed by the police on any driver or passenger who does not have a seat belt properly adjusted and fastened;

5.6 You and any Authorised Driver must make sure that the Vehicle is locked when not in use or unattended and the keys or remote control device must be kept in Your possession, or that of any Authorised Driver, at all times.

5.7 You and any Authorised Driver must take reasonable care of the Vehicle by:

(a) preventing it from being damaged;

(b) making sure that it is protected from the weather;

(c) maintaining the engine and brake oils and coolant level and tyre pressures and if the Rental Period is seven days or more by checking these no less than on a weekly basis;

(d) using the correct fuel type; and

(e) making sure it is not overloaded.

5.8 If the Vehicle develops a fault during the Rental Period:

(a) You must inform Us immediately;

(b) You must not drive the Vehicle unless We have authorised You to do so; and

(c) You must not let anyone else repair or work on the Vehicle or tow or salvage of it without Our prior written authority to do so.

5.9 Where We have given You Our prior authority to repair, tow or salvage the Vehicle You must keep and produce to Us the original tax invoices and receipts for any repairs, towing or salvage and You will be reimbursed only if these expenses have been authorised by Us. Any entitlement to reimbursement is subject to there being no Major Breach of the Rental Contract.

6 Our obligations

6.1 We will provide You with:

(a) a Vehicle that is of acceptable quality and in good working order of the rental class You have booked (or a comparable Vehicle if a Vehicle in that class is unavailable) for the Rental Period; and

(b) any equipment You have hired, for the Rental Period.

6.2 If the Vehicle breaks down during the Rental Period because of Our negligence We will recover and repair the Vehicle as soon as possible. If the Vehicle cannot be repaired We will use Our best endeavours to provide a replacement Vehicle where one is available.

6.3 We are not responsible for any consequential loss You may suffer if the Vehicle breaks down.

7 Rental Charges

7.1 At the Start of Rental You must provide Your credit card or Debit Card which We may pre-authorise to pay Your total estimated Rental Charges plus a deposit, as security. Payment by Debit Card is not acceptable on all Vehicles or at all Rental Stations and You should check with the Rental Station that Your proposed means of payment is acceptable to Us before signing the Rental Contract.

7.2 The estimated Rental Charges are set out on the front page of the Rental Agreement under the heading Rates and Fees. The Rental Charges payable at the End of Rental may be different from the estimated Rental Charges if, for example, circumstances change.

7.3 In addition to the daily rate, which is the rate We charge for each consecutive 24-hour period from the time You rent the Vehicle, the Rental Charges may include:

(a) goods and services tax (GST) or other tax or fee imposed by a relevant authority;

(b) the cost of hiring any equipment such as child seats, GPS (satellite navigation) units, trolleys or boxes;

(c) the cost of purchasing Protection PLUS if You choose this option;

(d) a Charge Card Fee (CC Fee);

(e) an Administration Fee (Admin Fee);

(f) a Vehicle Registration Recovery Fee (VRRF) to help offset the cost of registering Our Vehicles;

(g) an Additional Driver Fee (ADF) to cover any additional drivers;

(h) Loss of Use;

(i) An Early Return Fee (ERF) fee to compensate Us for loss of rental income if You return the Vehicle before the agreed time.

8 Damage Cover

8.1 Damage Cover is included in the Rental Charges.  Subject to these Terms and Conditions We will indemnify You and the Authorised Driver for the Damage, theft, or Third Party Loss but You must pay an amount up to the Damage Recovery Fee for each Accident or theft claim unless We agree that You were not at fault and the other party’s insurance company accepts liability

8.2 The amount of the Damage Recovery Fee varies according to:

(a) the type of Vehicle You hire (passenger Vehicle or commercial Vehicle); and

(b) whether you have purchased Protection PLUS from Us,

and is payable for each separate Accident or theft claim.

8.3 If You are involved in a Single Vehicle Accident, being an Accident that does not involve another Vehicle other than a parked Vehicle, a Single Vehicle Accident Fee may apply in addition to any Damage Recovery Fee. You will be notified of the amount of that fee at the time of collecting Your Vehicle.

8.4 We will supply You with supporting documentation to substantiate repair or replacement costs when debiting Your credit card for the Damage Recovery Fee payable under clause 8.1 or, where applicable the Single Vehicle Accident Fee payable under clause 8.3, to ensure that all charges are transparent and have been reasonably incurred.

8.5 Subject to these Terms and Conditions, if You purchase Protection PLUS the Damage Recovery Fee is reduced to the amount shown on the Rental Agreement.

8.6 There is no Damage Cover if the Vehicle is driven by any person who is less than 25 years of age and allowing anyone who is less than 25 to drive the Vehicle is a Major Breach of the Rental Contract.

8.7 Even if You purchase Protection PLUS, there is no Damage Cover, and You and any Authorised Driver are liable for Damage or Third Party Loss arising from:

(a) a Major Breach of the Rental Contract;

(b) the use of the Vehicle by any driver who is not an Authorised Driver;

(c) Overhead Damage;

(d) Underbody Damage;

(e) Damage caused by immersion of the Vehicle in water;

(f) Damage to tailgate lifters, ramps and associated equipment;

(g) Damage caused as a result of loading or unloading the Vehicle or failing properly to secure a load;

(h) Damage caused as result of over-loading the Vehicle;

(i) Damage caused by attaching any equipment to the Vehicle (e.g. roof racks, bike racks, snow chains, trailers), or using that equipment;

(j) Damage or loss caused to the Vehicle’s windscreen or tyres which was not the result of a Vehicle Accident; and

(k) where the Vehicle is used in a mining area, Damage caused as a result of Your failure to promptly remove any mud or dirt and to clean the Vehicle promptly after its exposure to mud or dirt.

8.8 There is no Damage Cover for personal items that are left in or stolen from the Vehicle or for loss or damage to property belonging to or in the custody of:

(a) You;

(b) any relative, friend or associate of Yours ordinarily residing with You or with whom You ordinarily reside;

(c) any relative, friend or associate of an Authorised Driver; or

(d) Your employees.

8.9 There is no Damage Cover for any loss, damage or deterioration of any goods or property carried in the Vehicle and You agree to fully indemnify Us for any loss, damage or deterioration of those goods or property whether owned by You, Your customers of third parties.

9 Toll Charges

9.1 We provide an E-Toll Facility to enable You to pay Tolls and Fees relating to the E-Toll System.

9.2 You are responsible for use of the E-Toll Facility, including for payment of all Tolls and Fees incurred during the Rental Period.

9.3 Payment of tolls must be made by a nominated credit card and We will debit tolls and fees from that nominated credit card as soon as practicable after the relevant tolls and fees are incurred or, where applicable, notified to Our toll provider by a toll road operator.

9.4 If there are insufficient funds available on the nominated credit card to meet Your payment obligations under these Terms and Conditions or the transaction on the nominated credit card is declined for any reason, save for:

(a) the negligence of, or wilful misconduct by Our toll provider or any of its officers, employees or agents; or

(b) a toll provider system error.

You will be charged a Dishonour Fee and You or the nominated credit card holder may be charged fees, charges and interest by Your financial institution or that of the nominated credit card holder.

9.5 If You have paid, or will pay cash or EFTPOS to rent the Vehicle, You must provide a nominated credit card to ensure all toll charges can be paid for.

9.6 A Tag may be installed in Your Vehicle as part of the E-Toll Facility. The Tag is Our property. You must not use any other tag in the Vehicle or register for any other electronic or video tolling product in relation to the Vehicle. If You use another tag or electronic or video tolling product, You will still be charged Tolls and Fees by Our toll provider under Our toll provider’s terms and conditions and You may be charged other amounts by the provider of the other tag or electronic or video tolling product used.

9.7 You must immediately inform Us if the Tag is lost or stolen or You become aware that the tag malfunctions or is in any way defective.

10 Rental Period, costs and charges

10.1 The Rental Agreement shows:

(a) the Rental Period for which You have rented the Vehicle; and

(b) the Rental Charges.

10.2 At the End of Rental You must return the Vehicle on the date and by the time shown in the Rental Agreement.  If You require the Vehicle for longer than the Rental Period, You must notify Us at least 24 hours prior to the expiration of the Rental Period. If You fail to request an extension and You do not return the Vehicle at the scheduled time We may terminate the Rental Contract and if the location of the Vehicle is known, recover it by lawful means or if it is unknown, after making reasonable attempts to contact You, report the Vehicle as stolen to the Police.

10.3 If You return the Vehicle:

(a) more than one hour after the time set for its return in the Rental Agreement We will charge You $25 per hour up to one full day’s Rental and a further full day’s hire at the standard rate for each 24 hour period or part thereof until the Vehicle is returned to Us; or

(b) at any time other than during Our normal business hours You must pay for the daily Rental Charges and all Damage until the Rental Location next opens for business.

10.4 A daily limit of 200 kilometres applies unless You have Our prior written approval to have this limit waived and it is noted on the Rental Agreement. For each day You exceed that limit You will incur an additional fee of twenty nine cents (29c) per kilometre including GST.

10.5 You must also pay for all amounts owing pursuant to clause 5.2 according to Our trading terms as notified to You and any moneys owed to Us thereafter accrue interest at the rate of 10% per annum commencing 14 days after the End of the Rental. Any amount payable under the Rental Contract is subject to subsequent verification and adjustment and details of any adjustments will be provided to You as soon as practicable.  If any amount is due to Us or remains unpaid You authorise Us to debit Your credit card with that amount within a reasonable time after the End of Rental.

10.6 If You default in the payment of any moneys owed to Us under the Rental Contract, You authorise Us to provide information of that default to a credit reporting body and to obtain an up to date consumer credit report on You. Personal information may be used and disclosed by the credit reporting body in accordance with the Privacy Act to create or maintain a credit information file containing information about You, including defaults in excess of 60 days and the debt owed to Us.

10.7 Cancellation


(a) Your booking is cancelled within 7 days prior to the Start of Rental; or

(b) You fail to notify Us of Your intended cancellation prior to the Start of Rental,

You will be charged the rental charges for the Rental Period as booked unless We are able to rent the Vehicle to another renter for an equivalent term and rate.

11 Accidents or breakdowns

11.1 Twenty four hour roadside assistance is provided free of charge and You must contact the service provider, NRMA on 1300 369 349 to arrange that assistance.  Provided there has not been a Substantial Breach Our roadside assistance provider will supply all practical assistance as soon as practicable. 

11.2 If You or an Authorised Driver has an Accident or if the Vehicle is stolen You must report the Accident or theft to Us within 24 hours of it occurring and fully complete an Accident/Theft report form.

11.3 If the Vehicle is stolen or if You or an Authorised Driver of the Vehicle has an Accident where:

(a) any person is injured;

(b) the other party has failed to stop or leaves the scene of the Accident without exchanging names and addresses; or

(c) the other party appears to be under the influence of drugs or alcohol,

You or the Authorised Driver must also report the theft or Accident to the Police.

11.4 If the Vehicle is stolen or if You or an Authorised Driver of the Vehicle has an Accident where:

(a) any person is injured;

(b) the other party has failed to stop or leaves the scene of the Accident without exchanging names and addresses; or

(c) the other party appears to be under the influence of drugs or alcohol,

You or the Authorised Driver must also report the theft or Accident to the Police.

11.5 If You or an Authorised Driver has an Accident You and the Authorised Driver must:

(a) exchange names and addresses and telephone numbers with the other driver;

(b) take the registration numbers of all vehicles involved;

(c) take as many photos as is reasonable showing:

(i) the position of the Vehicles before they are moved for towing or salvage;

(ii) the Damage to the Vehicle;

(iii) the damage to any third party vehicle or property; and

(iv) the general area where the Accident occurred, including any road or traffic signs;

(d) not make any admission of fault or promise to pay the other party’s claim or release the other party from any liability;

(e) forward all third party correspondence or court documents to Us within 7 days of receipt; and

(f) co-operate with Us in the prosecution of any legal proceedings that We may institute or defence of any legal proceedings which may be instituted against You or Us as a result of an Accident, including attending Our lawyer’s office or any Court hearing.

12 Consequences of a Major Breach of the Rental Contract

12.1 If You or any Authorised Driver:

(a) commit a Major Breach of the Rental Contract in a way that causes Damage, theft of the Vehicle or Third Party Loss; or

(b) drive the Vehicle in a reckless manner so that a substantial breach of road safety legislation, including the Crimes Act 1900 (NSW), or equivalent legislation in other states (where You have Our prior permission to take the Vehicle interstate), has occurred,

You and any Authorised Driver:

(i) have no Damage Cover;

(ii) are liable for all Damage, theft of the Vehicle and Third Party Loss; and

(iii) are liable for and must pay any additional costs or expenses We incur as direct consequence thereof.

12.2 Acting reasonably, We may terminate the Rental Contract and take immediate possession of the Vehicle if a breach of any part of clause 12.1 has occurred.

13 Other general provisions

13.1 The Rental Contract is governed by the laws of New South Wales and You agree that courts in that state have non-exclusive jurisdiction to determine any dispute that arises between You and Us.

13.2 The Australian Consumer Law provides You with rights that are not affected by the Rental Contract and any provision in this contract is subject to the implied terms and conditions of that and any corresponding Federal or State legislation.

13.3 We may fit a GPS Device to the Vehicle to enable Us to track the Vehicle while it is out of Our possession.  When you sign these Terms and Conditions You authorise Us to use the GPS Device to track the Vehicle until it is returned to Us.

14 Definitions

Accident means an unintended and unforeseen incident, including:

(a) a collision between the Vehicle and another vehicle or object; or

(b) a weather event, including hail Damage,

that results in Damage or Third Party Loss.

Administrative Fee means a fee of up to $55 including GST for the administrative costs associated with Your rental.

Authorised Driver means any driver of the Vehicle who is named on the Rental Agreement and anyone who provides Us with a cash payment or a credit or debit card authority.

Damage means:

(a) any damage to the Vehicle including its parts, components and accessories that is not fair wear and tear;

(b) towing and salvage costs;

(c) assessing fees; and

(d) Loss of Use,

and for the removal of doubt, any Damage to the windscreen, headlights, lights or tyres that makes the Vehicle unroadworthy is not fair wear and tear.

Damage Recovery Fee means the amount, including GST, up to which You must pay Us in the event of an Accident that causes Damage or Third Party Loss or the Vehicle has been stolen.

End of Rental means the date and time shown in the Rental Agreement or the date and time the Vehicle is returned to Us, whichever is the later.

GPS Device means a GPS or other device that is fitted to the Vehicle that has electronic tracking capabilities.

Rental Charges means the charges payable for renting the Vehicle from Us together with GST and any other taxes or levies which are all fully set out in the Rental Agreement.

Rental Location means the address shown in the Rental Agreement.

Rental Period means the period commencing at the time shown in the Rental Agreement and concluding at the End of Rental.

Loss of Use means Our loss calculated on a daily basis at the daily rate shown in the Rental Agreement because the Vehicle is being repaired or replaced if it is written off as a result of an Accident or it has been stolen.

Major Breach means a breach of any of clauses, 2.1, 2.3, 2.4, 2.5, 3.1, 3.2, 3.3, 4.1, 4.2, 4.3, 5.6, 5.7 or 5.8 that causes Damage, theft of the Vehicle or Third Party Loss.

Off Road means any area that is not a sealed road or an Unsealed Road and includes but is not limited to unformed roads, fire trails, tracks, river and tidal crossings, creek beds, beaches, streams, dams, rivers, flood waters, sand, deserts, rocks, fields and paddocks.

Overhead Damage means

(a) damage at or above the level of the top of the front windscreen of the Vehicle;

(b) Damage to any part of the Pantech or box section of the Vehicle; or

(c) Third Party Loss,

caused by:

(i) contact between the part of the Vehicle that is at or above the level of the top of the front windscreen with objects overhanging or obstructing its path;

(ii) use of the Vehicle so that its height exceeds that permitted by law, by-law, regulation or advisory sign in the area of use;

(iii) objects being placed on the roof of the Vehicle; or

(iv) You or any person standing or sitting on the roof of the Vehicle.

Start of Rental  means the date and time that the hire commences as shown in the Rental Agreement.

Third Party Loss means loss or damage to third party property, including other motor vehicles and any claim for third party loss of income.

Underbody Damage      means any damage to the Vehicle caused by or results from contact between the underside of the Vehicle and any part of the roadway or any object or obstruction, including kerbs, gutters, speed or road humps, barriers or wheel stops and does not arise as a result of an impact with another vehicle.

Unsealed Road means a road that has been formed and constructed but is not sealed with a hard material such as tar, bitumen or concrete.

Vehicle means the Vehicle described in the Rental Agreement and includes its parts, components and accessories, including the GPS unit.

We, Us, Our means All Wheels Pty Ltd ABN 27 608 519 704 or a franchisee or affiliate as shown on the Rental Agreement.

You, Your means the person, whether it is an individual, a firm or company that rents the Vehicle from Us and whose name is shown in the Rental Agreement.

I have read and agree to these Terms and Conditions.



ABN: 67 606 788 541

© All Wheels Refrigerated Truck & Van Rental 2020




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Tel: (02)9188 7834
email: enquiries@allwheelsrentals.com.au
4/75c Carnarvon St, Silverwater NSW 2128
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*Please contact our office to confirm if you qualify for our free pick-up & delivery service, available for minimum 3 day rental, Monday to Friday from selected locations. Terms and Conditions apply.


Tel: (02) 9188 7834
email: enquiries@allwheelsrentals.com.au
4/75c Carnarvon St, Silverwater NSW 2128
Click for Opening Hours

*Please contact our office to confirm if you qualify for our free pick-up & delivery service, available for minimum 3 day rental, Monday to Friday from selected locations. Terms and Conditions apply.



Proud Countrywide Member supporters

ABN: 67 606 788 541

© All Wheels Refrigerated Truck & Van Rental 2020